1. Who we are

AZAL Store is an online shop that sells products to customers and communicates with them through WhatsApp, Facebook Messenger, and Instagram. This page explains how we handle your data when you contact us or buy from us.

2. Data we collect

• Your phone number and the name shown on WhatsApp, Facebook, or Instagram when you message us.
• The messages you send and comments you post on our Facebook and Instagram posts or ads.
• Order details you provide, including your name, address, additional phone number, requested product, and related details.
• Basic technical information supplied by the platform, such as conversation ID, time, and the ad that brought you to us.

We do not request passwords or bank card details through these channels.

3. How we use your data

• To answer questions and provide customer service.
• To process, deliver, and confirm payment for orders.
• To improve our service and organize conversations internally.
• We may use an automated assistant for common questions; our staff handle other cases.

We do not sell your data. When browser Pixel is enabled, it sends page views, product views and cart additions to Meta to help measure ads. Browsing and ordering do not require an account. If server-side order measurement is separately enabled, it may include a hashed phone number after an order is submitted; customer names and delivery addresses are not sent in advertising events. Hashing is not full anonymization.

4. Who we share data with

• Service providers that help operate our website and messaging, including hosting and Meta/WhatsApp platforms, only as needed.
• Delivery companies: the name, address, and number needed to deliver your order.
• Authorities when legally required.

5. Retention

We keep conversations and order data as long as needed to serve you and maintain business records. You can request deletion at any time through the data deletion page.

6. Data protection

Access is limited to authorized staff using individual accounts, and connections are protected with HTTPS encryption.

7. Your rights

You may ask us to tell you what data we hold, correct it, or delete it. Instructions are on the data deletion page.

8. Data from Facebook and Instagram

When you message our page or comment on a post, we receive your message or public name under Meta permissions and use it only to respond and serve you as described above. You can manage app connections in your Facebook or Instagram settings.

9. Children

Our service is not directed to anyone under 13, and we do not knowingly collect their data.

10. Changes

We may update this policy. The latest update date appears at the top of this page.

11. Contact

Email: privacy@azalst.store
Instagram: azal.stor